Renewals Manager (Remote - Costa Rica)

About Your Role:

As a Renewals Manager, you’ll work within the post-sales team to manage the commercial relationship between Sendoso and its tech-touch cohort of customers.

Who You Are:

• You are motivated and organized, with a proven ability to create lasting customer relationships that deliver on desired outcomes
• Analytical mind, ability to see the holistic approach to entire book of business
• Comfortable with getting creative and testing things out 
• You strive to be an effective internal and external communicator, with an ability to manage available resources to ensure the best possible outcome for both Sendoso and our customers

Your Typical Day:

• Execute Sendoso’s renewal processes to guide customers through evaluations.
• Create and build commercial renewal offers for existing customers
• Negotiate terms, pricing, and packaging to maximize retention
• Communicate value to all Sendoso users, from end users to VP+
• Collaborate with other account team members, including Customer Success, Send Curation, Support, Onboarding, Customer Marketing etc.
• Provide best practices for stakeholders across sales, marketing, customer success, recruiting, and HR.
• Variable goals will be based on retention

Your Experience:

• 3+ years of B2B SaaS Renewals
• Have managed a large volume of customers 
• Highly organized and methodical
• A track record of high sales performance - exceeding quotas, winning sales awards, etc
• An interest in technology - and the science and art of sales and marketing 
• The ability to leverage customer data to proactively engage with and renew customers
• Experience in a startup or similar environment is strongly preferred 
• Experience managing commercial work (sales, renewals, etc.) in Salesforce
• Familiar with Catalyst and other Customer Success Platforms
• Experience leveraging a sales methodology (eg: SPICED, MEDDIC, BANT, etc)

Bonus Points:

• You have in-depth knowledge of Account-Based Marketing and the MarTech space.
• You have used a gifting software like Sendoso in the past.

What We Believe: 

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• Vacation Bonuses 2X/Year
• 401K Plan
• FSA Plan
• Free General Medical & Mental Health care via Healthjoy
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)
• Fitness discounts through ClassPass
• End-to-end family planning discounts through KindBody
• Discounted pet insurance through Pin Paws
• Free and discounted legal benefits through Rocket Lawyer
• Financial wellness benefits through Morgan Stanley

How we work:
• We work sane, sustainable and flexible working hours.
• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. 
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• We provide comprehensive benefits to reward and support our employees.      

Who We Are: 
Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.
Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.