Marketplace Partnerships

About Your Role

As Sendoso’s merchandise experts, our Marketplace Partnerships Managers are responsible for sourcing the best vendors and gift options for our Marketplace. Your vetted vendors and highly curated selections help our customers consistently surprise and delight their recipients across a wide array of use-cases and budgets. 

You’ll be responsible for building and maintaining a network of best-in-class vendors who consistently deliver a unique product and an optimal end-to-end experience to our customers. This includes: sourcing new vendor partners in strategic countries across North America (to include Canada and Latin America) and/or negotiating/expanding existing vendor relationships to meet company financial and qualitative objectives. You will identify key product categories, drive SKU selection, and lead assortment innovation to ensure our Marketplace continually evolves with our customers’ needs. Vendor relationship development and management is essential for optimization of product selection and driving high volume alongside deep margins.

Who you are

You are a customer-centric, strategic thought leader with essential experience across: 

• Financial merchandising and assortment planning
• Vendor management and negotiation
• Ecommerce merchandising
• Corporate gifting and gifting policy

You’re a trend-spotter with a natural intuition for identifying strong consumer products in a variety of categories. 

You’re also an entrepreneurial spirit and possess strong business acumen - you enjoy developing hypotheses, experimenting to decide, and using data-backed analyses to drive your decision making. 

You’re also a people person, building collaborative relationships with teammates and vendors founded on trust, accountability, and compromise. 

You will be focused on:

Sourcing Excellence

• Build and nurture robust relationships with key vendors, promoting ongoing improvement, performance assessments, and collaborative opportunities.
• Grow and expand existing vendor relationships to meet company financial and qualitative objectives
• Negotiate strong margin discount tiers and ensure compliance of contracts with vendors. Conduct biannual business reviews with regular product updates throughout each quarter
• Source, merchandise, and maintain all product and product records for all assigned vendors
• Merchandise and manage all product-related costs, including shipping, taxes, etc. including international fees and custom duties where applicable

Strategy Development

• Merchandise products according to key categorizations, including but not limited to price point, event/holiday specific, use case, industry need, and proven ROI
• Utilize data-driven insights to define core performance metrics for tracking growth and identifying high-impact product opportunities
• Leverage market and competitive intelligence to inform sourcing decisions and identify potential areas for opportunity

Cross-Functional Collaboration

• Cultivate strong partnerships with internal stakeholders across various functions to support procurement initiatives and operational excellence
• Align and partner with Product to ensure continuous improvement and maintenance of the Marketplace within the platform ecosystem
• Focus on developing core process documentation for internal and external stakeholder education
• Working cohesively with a team of other partnership managers, brand specialists, and operation teams to ensure Marketplace health and success 

Customer Management

• Navigate the complex and diverse internal/external stakeholder groups and align with broader company OKRs.
• Analyze and communicate key metrics and trends internally and externally through a variety of media including gifting guides, specific regional recommendations and webinars

Experience/ skills:

• 5+ years experience in retail buying / merchandising or ecommerce
• Excellent communication, organizational, and time management skills
• Vendor/contract management, procurement, project management, negotiation, performing spend analysis, and creating sourcing strategies
• Strong communication, presentation, and networking skills to audiences of all levels, including executives, internally and with external clients 
• Team player and ability to thrive in a fast-paced, rapidly changing environment 
• Strong empathy and advocacy for customers
• Demonstrated growth mindset in all facets, from career, to business, to team
• Passion to optimize how and why we work
• Ability to support EST time zone
• Remote Position

Who We Are

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! We’re a Series C company with $154M in venture capital funding with more than 800+ customers and 20,000 active users. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics.

Our mission is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
 

What We Believe: 

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.