Marketplace Operations Coordinator (Costa Rica)

Marketplace Operations Coordinator
 

Who We Are:

Sendoso is where you go to build something bigger than yourself. We’re a Series C company with $152M in venture capital funding with more than 800+ customers and 20,000 active users, and multiple revenue streams. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things. 

Sendoso is the leading Sending Platform that delivers modern direct mail, personalized gifts, eGifts, and other Physical Impressions™ at scale. This makes it possible to build stronger, deeper, and more trusted relationships that move everything up and to the right! Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.

Our mission statement is to help companies rise above the noise by eradicating spam and elevating relationships. Our goal is to enable businesses everywhere to make more human connections in a digital world.
 

About Your Role: 

Sendoso is seeking a highly motivated individual who is equal parts creative and digitally savvy to support the Marketplace Team to help orchestrate our global supply chain as part of the experience for Sendoso customers. 

The Marketplace Operations Coordinator is a data and ops centric role that will engage with key stakeholders and vendor partners to ensure the expedient process, management and delivery of goods and services to our customers.  You will focus on providing key support to the Marketplace Team in all aspects of the Ops process including understanding product capabilities, troubleshooting any customer queries and delivering best practices. The ideal candidate has a background in customer service with a history of success and providing an exceptional customer experience.  

• A self motivated, driven individual with a serious eye for detail
• High ability to work independently and autonomously through specific tasks and projects
• Ability to interact and collaborate with key stakeholders
• Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all levels
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Technical acumen and ability across various platforms
• Ability to explain complex concepts in a simple and concise manner

Your Typical Day:

• Work closely with the Marketplace Team to provide key support in Marketplace Ops, vendor communication and management and platform support and maintenance
• Manage all Ops tasks to completion on time to the best of your ability
• Manage and complete secondary tasks such as data maintenance, vendor information updates and platform updates
• Facilitate clear, concise communication with key stakeholders such as vendor partners, Customer Success teams and customers
• Update and maintain product and vendor information across multiple platforms
• Establish and maintain vendor relationships with current and new vendors as they onboard across the globe, specific to the region assigned to you
• Build trusted relationships with key stakeholders internally and externally to drive successful outcomes

Need to Have:

• Ability to interact and collaborate with key internal stakeholders and when required with external stakeholders 
• Excellent interpersonal skills, with the ability to communicate efficiently with individuals at all levels and cross functional collaboration
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks 
• Proven track record of meeting or exceeding performance goals and project deadlines
• Proficiency in Microsoft Office (Powerpoint, Excel) and/or Google Suite (Sheets, Slides) and high level of technical comprehension
• Ability to work independently and off own initiative

Nice to Have:

• Customer and vendor management experience is a plus
• Experience in data analysis and spreadsheets

• One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
• Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
• Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
• Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
• Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.

What You'll Love:

• Comprehensive Medical Plans plans - we’ve got you covered!
• Take-What-You-Need Time Off
• Lifestyle Spending Account
• 401K Plan
• Volunteer Time Off
• Birthday Time Off
• Generous parental leave benefits for both birthing and non-birthing parents
• Access to Employee Assistance Programs (EAPs)​​​​​​​

How we work:

• We work sane, sustainable and flexible working hours.
• We offer PTO, and have a genuine, supportive culture around work life balance and boundaries. 
• We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
• We work in a remote first environment.
• We provide comprehensive benefits to reward and support our employees.      

Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.