Sendoso
Buyer - Costa Rica
Remote - Full Time
Who We Are:
Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things.
Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place.
About Your Role:
Who You Are:
What We Believe:
What You'll Love:
How we work:
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.
Sendoso is where you go to build something bigger than yourself. We’re a venture-backed company with multiple revenue streams, more than 500 customers and 15,000 active users, and tens of millions of dollars of funding. Our company is on an unprecedented growth trajectory and we’re looking for people who want to do great things.
Ranked #1 on software review sites like G2, Sendoso helps companies stand out by giving them meaningful, new ways to engage with their buyers and customers. Our award-winning Sending Platform connects online and offline experiences via cloud software, automation, and real-world logistics—a feat that few companies have achieved.
And we believe that relationships matter, so we’re on a mission to create more human connections in a digital world. If you’re ready to seize tremendous opportunity, take ownership, and do meaningful work that moves the needle, you’re in the right place.
About Your Role:
As the Assistant Buyer, you will partner closely with the Marketplace Buyer to manage the entire vendor and product lifecycle. You will support the Marketplace Buyer in curating a world-class vendor network while ensuring the operational health of our product catalog. You will support the Buying Team in curating a world-class vendor network while ensuring the operational health of our product catalog.
This is a dual-impact role: you will assist in the strategic sourcing and market analysis that keeps our Marketplace trending, while also owning the critical operational tasks that ensure our vendors are set up for success. You are the "right hand" to the buying team, ensuring that every gift meets our high standards for quality and ROI.
Your Focus
Vendor Management & Communication
- Relationship Support: Act as a primary point of contact for vendor partners, assisting with onboarding, performance tracking, and the collection of updated product information.
- QBR Coordination: Support the Buyer in preparing data and collateral for Business Reviews, helping to identify opportunities for margin improvement or SKU expansion.
- Imagery & Content: Collaborate with vendors to ensure product photography and descriptions meet Sendoso’s editorial standards for a premium customer experience.
Product & Market Analysis
- Trend Spotting: Conduct regular market research to identify emerging product categories and competitive white spaces.
- Performance Tracking: Analyze sales data and customer feedback to help the Buyer determine which items to feature in seasonal campaigns and which to sunset.
- Assortment Refresh: Assist in reviewing vendor catalogs to suggest "evergreen" additions that align with current customer demand shifts.
Operational Excellence
- Catalog Maintenance: Own the end-to-end process for product onboarding, SKU updates, and pricing adjustments within the Marketplace platform.
- Cross-Functional Support: Work closely with Customer Success and Operations to resolve product-specific inquiries and support custom "Branded Marketplace" requests.
Process Improvement: Identify opportunities for operational efficiency and collaborate with cross-functional teams to implement more effective sourcing workflows.
Who You Are:
- An Aspiring Merchant: You have a natural intuition for what makes a great gift and a desire to learn the "why" behind merchandising and assortment planning.
- A Meticulous Coordinator: You understand that "the magic is in the details." You can manage a high volume of vendor data without losing accuracy.
- A Proactive Communicator: Whether you’re delivering constructive feedback on product imagery or coordinating a custom cupcake send, you do so with professional polish and clarity.
Experience & Skills
- 1-3 years of experience in retail buying, e-commerce merchandising, or sourcing.
- Analytical Mindset: Comfortable using Excel/Google Sheets and similar reporting tools to find the "story" in the data.
- Project Management: Ability to manage multiple workflows and competing priorities simultaneously.
- Adaptability: You thrive in a fast-paced environment and are comfortable "popping in" to support the team whenever unexpected needs arise.
- Growth Mindset: A passion for learning the business of gifting and a desire to grow your career within merchandising.
What We Believe:
- One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.
- Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.
- Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.
- Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.
- Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.
What You'll Love:
- Comprehensive Medical Plans plans - we’ve got you covered!
- Take-What-You-Need Time Off
- LSA (Lifestyle Spending Account) with Compt
- Volunteer Time Off
- Birthday Time Off
- Generous parental leave benefits for both birthing and non-birthing parents
- Access to Employee Assistance Programs (EAPs)
How we work:
- We have a genuine, supportive culture around work life balance and boundaries.
- We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization.
- We provide comprehensive benefits to reward and support our employees.
- Remote work environment
Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.
